This is MAVÉ Jewelry’s refund and returns policy for orders on oecler.com. The full customer-facing page is also at Returns & Exchanges.
This policy explains what can be returned to MAVÉ Jewelry and how. It applies to all orders placed on oecler.com.
READY-TO-SHIP JEWELRY
Ready-to-ship MAVÉ jewelry can be returned within 7 days of shipment if it is complete, in original condition, and returned with its certificate and all original items. The customer pays return shipping. We do not offer exchanges. Approved refunds are issued to the original payment method within 7 business days of receiving the return.
LOOSE STONES
Loose stones are final sale and cannot be returned or exchanged.
CUSTOM, BESPOKE AND MADE-TO-ORDER PIECES
Custom, bespoke and made-to-order pieces are made for you. They are final sale and cannot be returned or exchanged, but paid redesigns are available.
LIFETIME CARE AND RESIZING
Every MAVÉ piece includes free lifetime care and refurbishment, such as cleaning, polishing and checking or tightening the stones. The customer covers shipping and insurance both ways.
MAVÉ resizes rings for a low fee of $20, and the customer covers shipping both ways.
MANUFACTURING DEFECTS
If your piece has a manufacturing defect, contact us and we will offer a repair or replacement.
SHIPPING
We offer free DDP (delivered duty paid) shipping to the US, UK and Australia.
HOW TO START A RETURN
Email us at [email protected] or message us on WhatsApp at +86 159 0212 7864.